Fitbit FAQ
FAQ: Purchase & Installation
FAQ: Purchase & Installation
How to install and buy a clock face?
How to install and buy a clock face?
I already purchased a clock face but it is asking me to pay again
I already purchased a clock face but it is asking me to pay again
I entered the purchase code on the purchase page and it tells me that code is unknown, expired or already used
I entered the purchase code on the purchase page and it tells me that code is unknown, expired or already used
I purchased a clock directly from the shop link but I never got a purchase code
I purchased a clock directly from the shop link but I never got a purchase code
Is this a one-time or recurring payment?
Is this a one-time or recurring payment?
I entered the purchase code on the purchase page and it tells me that code is unknown, expired or already used
I entered the purchase code on the purchase page and it tells me that code is unknown, expired or already used
I do not want to purchase this app/clockface. How do I stop these messages?
I do not want to purchase this app/clockface. How do I stop these messages?
I am unable to install a clock face after selecting it. It seems to be installing endlessly
I am unable to install a clock face after selecting it. It seems to be installing endlessly
I want to install a clock face but the select option in the Fitbit gallery is greyed out
I want to install a clock face but the select option in the Fitbit gallery is greyed out
I see an "This app requires the internet permission to be granted" error while installing the app
I see an "This app requires the internet permission to be granted" error while installing the app
I accidently removed my clock face. How do I get it back?
I accidently removed my clock face. How do I get it back?
I am not satisfied with my purchase. How do I get a refund
I am not satisfied with my purchase. How do I get a refund
What is Kiezel Pay or KPay? Is it safe?
What is Kiezel Pay or KPay? Is it safe?
FAQ: Bundle Issues
FAQ: Bundle Issues
What is a bundle/package and where can I see it?
What is a bundle/package and where can I see it?
Where to see / How to install the clock faces that I purchased in a bundle?
Where to see / How to install the clock faces that I purchased in a bundle?
FAQ: Settings & Others
FAQ: Settings & Others
Some of the stats show "undefined" on my clock face
Some of the stats show "undefined" on my clock face
How can I access my clock face settings?
How can I access my clock face settings?
I changed a setting for my clock face but it did not take effect
I changed a setting for my clock face but it did not take effect
The clock looks different from the preview or it has an error or a bug or it is just not working
The clock looks different from the preview or it has an error or a bug or it is just not working
How to update your Fitbit firmware or check the latest firmware for your clock
How to update your Fitbit firmware or check the latest firmware for your clock
If your questions are still not answered, please feel free to email us at inkedface0423@gmail.com
About Us
We are a passionate team of two sisters who love creating beautiful things!
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About Us
We are a passionate team of two sisters who love creating beautiful things!
Contact Us
About Us
We are a passionate team of two sisters who love creating beautiful things!
Contact Us